Here’s the deal:
Mediacom believes it’s solved the issue that prevented Saints fans from watching the game last weekend, and they’re kinda, sorta sure that it won’t happen again during this weekend’s game. Plus, they’re talking about possible restitution for customers who have suffered through these last three pixelating weeks. And Mediacom is frustrated as well, and sorry about the Saints game.
The problem, which caused untold heads to explode during Saturday’s playoff game, “was difficult to pin down,” Jason Clabo, Mediacom’s area director, told the Bay St. Louis City Council last night. As luck would have it, they fixed it an hour before the meeting started.
(Apparently, at the height of the playoff pixelation crisis, an exemplary employee in the Waveland office brought the cable box FROM HER HOME to a local bar so the patrons could watch the game. Somebody needs to put her in charge of the whole shooting match.)
On the kind-of-good-news front: Mediacom is about to get started on a big sweep of the area to find and replace all the bad cable. In the whole Mobile area, Bay St. Louis and Waveland get to go first. Not sure what that says about us.
Bad news: the project could take several months, “depending on how much cable needs to be replaced,” Jason said.
Thanks, Lisa. Your summation was precisely as I heard it!
That maybe-months-long cable replacement? Will that leave us without TV and/or internet access for days on end?
We have have had constant issues from MediaCom. If it isn’t the poor feed from the New Orleans channels, it is not receiving several channels, total pixeld channels, and unbelievably slow download speed on internet service. We have had techs out to say it is a fitting or some other issue and we have discovered that our problem at the time was actually a bad box. Forget about trying Netflix and expecting that to work every time. You have the worst cable service we have ever had and at almost $200/month you can bet that we will change the minute there is another service available.